Picture and display problems

This page covers problems with what you see in the glasses: where the screen sits, its size, 3D and black video.

iPhoneAndroid

Windows move too much when you turn your head

In Spatial with Space, the XREAL One glasses should be in their own Follow mode. If they are in Anchor, both the glasses and MiruXR move the windows, and it feels too sensitive. Switch the glasses to Follow with their button. See Choose a mode.

The screen follows my head in Screen

Screen relies on the glasses to hold the screen in place. On Android, MiruXR doesn't change the glasses' own Anchor or Follow setting, so put the glasses in Anchor with their button. Android

The screen is too big or its corners are cut off

With some glasses, like the Air series, MiruXR can make the screen smaller:

1. Open the settings in the glasses (the settings icon on the deck or the strip).
2. On the Glasses tab, choose Screen size.
3. Make it smaller until you see the 4 amber corners completely, then tap Done.

If Screen size isn't there, your glasses set their size themselves.

The screen is full

In Screen, windows sit side by side on one fixed screen, so only so many fit. Close a window, or switch to Space to open more.

The reminder about Ultrawide

In Screen, MiruXR may remind you to turn on Ultrawide in the glasses' own menu, for a wider screen. If your phone can't show Ultrawide (the Pixel 8 can't, for example), MiruXR stops reminding you.

"Your phone can't show that glasses mode"

Some glasses modes need a very wide picture (Ultrawide, and full-width 3D). Some phones can't send it. MiruXR then goes back to a mode the phone can show, for example 2D or Half SBS for 3D.

If the glasses stay stuck in a mode the phone can't show, MiruXR asks you to unplug them and plug them back in. Do that, and the glasses start again in a normal mode.

3D doesn't turn on

• With Air glasses, turn on 3D with the glasses' button: hold Brightness + for 3 seconds. With XBX, hold X. MiruXR tells you when it needs this.
• On iPhone, 3D in a window works in Theater only. iPhone
• If your phone can't show 3D with these glasses, MiruXR tells you. See Turn 2D into 3D.

A web video plays black

1. On the phone, open Settings > Support.
2. Tap Reset web data and confirm. You will need to sign in to websites again.

Protected video from apps, like the Netflix app on Android, always comes out black inside a MiruXR window. See Streaming services.

360 videos don't open

360 videos need glasses with head tracking. With glasses MiruXR uses only as a screen, MiruXR tells you and doesn't open them. See Supported glasses.

Start over Android

To close every window and clear the saved session, go to the phone's Settings > Support and tap Reset session.