Skip to content
MiruXRMiruXR Docs

Glasses not detected

If you plug in the glasses and nothing happens, go through these checks in order. Most of the time it's the phone's port, the cable or a permission.

iPhoneAndroid

1. Check that your phone sends video over USB-C

Section titled "1. Check that your phone sends video over USB-C"

The phone's USB-C port must send video (DisplayPort Alt Mode). To test it, close MiruXR and plug in the glasses. If they show a copy of the phone screen, the port sends video. If they stay black, the phone can't send video to them. See Phones.

2. Check the cable and the plug

Section titled "2. Check the cable and the plug"
  1. Use the cable that came with your glasses.
  2. Plug the glasses straight into the phone, without a hub or adapter.
  3. Push both ends all the way in. Try flipping the USB-C plug over at the phone end.

3. Allow the glasses on Android Android

Section titled "3. Allow the glasses on Android "

When you plug in the glasses, Android asks if MiruXR can use them. If you said no, the glasses ask you to check your phone.

  1. Unplug the glasses and plug them in again.
  2. Allow it, and check the box to always use MiruXR with them.

4. Turn off Samsung DeX Android

Section titled "4. Turn off Samsung DeX "

DeX takes over the glasses' display. If MiruXR shows Turn off Samsung DeX, swipe down from the top of the phone screen and tap DeX to turn it off. See Samsung phones.

5. Open MiruXR again

Section titled "5. Open MiruXR again"

Close MiruXR completely and open it again with the glasses plugged in.

The picture shows, but something is missing

Section titled "The picture shows, but something is missing"

If you see MiruXR in the glasses but your head doesn't move anything, or you see the notice "Glasses without sensors", go to Head tracking problems.

Still not working

Section titled "Still not working"

Run the diagnostics with the glasses plugged in and send us the report. See Report a problem.